Customer Satisfaction Survey

Thank you for choosing Guardian Security for your service needs. We appreciate and value your business. In our continued efforts to provide quality service for all of our customers, we ask that you please take a moment to rate our performance in the area(s) that you have received service.

Customer Satisfaction Survey
Customer Name (*)

Please let us know your name.
Customer ID (*)

Please let us know your Customer ID.

Installations

Were you notified of your installation date in a timely manner?


Were you introduced to the lead installer?


Did your installation team keep you updated on the installation status?


Did they complete the work in a timely manner?


Did they keep a clean working environment?


Did they provide adequate system training?


Installation Overall Rating:



Project Management

Did you receive drawings and submittals in a timely manner?


Were your drawings adequate?


Was the project management sufficient for this project?


Did the Project Manager communicate professionally throughout the entire project?


Project Management Overall Rating:

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Accounting

Has your billing been clear and concise?


Has your billing been accurate?


Accounting Overall Rating:



Sales

Did your sales person provide enough information to make an informed buying decision?


Was he or she professional in appearance?


Was a complete solution provided for your needs?


Was the information provided in a timely manner?


Do you feel you received a good value?


Were the terms of your contract explained to your satisfaction?


Sales Overall Rating:



Monitoring

How would you rate your experience with our monitoring center?:



The Company

Would you recommend Guardian's services to others?


What can Guardian do that would most improve their service? (*)

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Customer Comments



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Guardian Security Systems Inc. • 1743 1st Ave. South, Seattle, WA •

(800)282-6998

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